Shipping, Returns & Cancellations


SHIPPING

All items will be ready to ship within 1-3 business days. Within the UK, our products are sent 2nd class via Royal Mail. Your order will take approximately 2-5 working days to arrive from the date of dispatch. For all international orders, our products are sent tracked and signed for. Your order will take approximately 10-15 working days from date of dispatch.

RETURNS

Our handcrafted designs are made with great care. However, if for any reason you are unhappy with your order, we will be more than happy to refund the full amount OR exchange it for another design. Our returns policy is of 30 days from the day your received your purchase. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

When returning your purchase, please note that the item must be unused and in the same condition that you received it. It must also be in the original packaging. 

CANCEL YOUR ORDER

As a customer, you have up to seven days to cancel your order. To cancel your order, please email siennadesignsco@gmail.com or message us via our 'contact' page. If however your order has already been dispatched, you must follow the above returns policy.

Thank you x